ADC can only provide credit for new, unused products and only to ADC retailers who have purchased the product directly from ADC. Please contact the ADC retailer where you purchased the product for information on their return policy. It should be noted that restocking fees may apply for items returned for credit. ADC dealers that wish to return a purchase for credit should contact our customer service department and obtain a return authorization.

Yes, although due to the time and labor involved this service is not provided free of charge. A $50 fee is applicable for each device that you wish to have certified. We recommend this service only for those customers who are using their device in sensitive research where an extra assurance of accuracy may be beneficial or required.

All recalibration services that are performed on gauges include a calibration sticker that will be applied to your device indicating the date that the calibration was performed and the suggested date for recalibration in the future.

Yes! ADC’s service center will perform calibration checks upon request. Please note that certificates of calibration are not provided as part of this service, and must be purchased separately. (See below.)

Yes! ADC’s service center will test devices requiring calibration using test equipment calibrated to NIST traceable standards. Where devices require recalibration, this service will be performed free of charge as part of the repair process. Calibration checks are a standard part of the ADC repair service and your device will always be tested prior to its return to you. If a product is under warranty and cannot be recalibrated due to damage, replacement parts will be provided (and tested) during the repair process.

Generally most devices can be serviced within 5 business days or less. It is recommended that you plan for a device to be out of service for two weeks as transit times to and from ADC may vary depending on your location.

Regrettably ADC can only repair and service products manufactured by ADC. If you need assistance identifying the manufacturer of the brand of product you own, please call our toll free number at 1-800-ADC-2670.

Yes, your local ADC dealer can assist you with replacement parts or warranty service either directly or by forwarding your product to ADC for servicing on your behalf.

White-coat hypertension is a phenomenon where patients tend to have higher blood pressure in the presence of health care workers and particularly physicians. In some patients it may be necessary to measure blood pressure at home to determine whether or not there is true hypertension or if the presence of health care workers is affecting the readings being recorded. It is important to note that there are a variety of other reasons for home blood pressure measurement and being asked to record your readings at home may be an important part of your treatment.

Yes. In general you should take your blood pressure on your left arm. If you are unable to take your blood pressure on your left arm, you may take it on your right arm instead but you should be aware that there may be differences between your right and left arms. In some patients the differences can be as much as 10 mmHg or more. It is not recommended that you compare readings between both arms if you have taken multiple readings on both, as the results may vary due to the differences between the two arms.