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Why does the color of the actual product look different from the color shown on the website or in the catalog?

Over the years, we’ve greatly expanded the number of color options we sell. While this means more choices for our customers, it’s also presented some challenges when the color that arrives isn’t quite what a customer expected. In product descriptions, we represent colors with both names and images. We try to use straightforward names for our colors, and for many this works well (e.g., black, red, navy.) In other cases, especially within color families, the names can be more subjective (e.g., turquoise vs. teal vs. Caribbean).

Supporting Autism Research through Els for Autism

Three years ago, ADC expanded our “Cuffs for a Cause” campaign to include a puzzle piece design, the globally recognized symbol of autism awareness. Since that time, we’ve donated several thousand dollars to Els for Austim and their Florida-based Els Center for Excellence. Read more about their upcoming Autism Innovations & Global Impact Conference: The State of the Science.

ADView 2 Promo: Amazing Product, Great Offer

In October, we told you about the launch of our second-generation ADView 2, the clinical-grade, modular diagnostic station that can measure blood pressure, heart rate, temperature, and SpO2. Today, we’re back to let you know that seven weeks remain in our limited-time, ADView 2 Choose Your Features/Choose Your Promo deal. Get your choice of Trade-In Cash or a Free Platform with the purchase of a new ADView 2.

I have an older style (804) palm gauge and need a new connector. Are replacement parts available?

Yes, we will still honor the warranty on our older 804 palm gauges and have replacement parts available for your gauge. Contact our Customer Service line toll free at 1-800-ADC-2670 and we will be happy to assist you with your gauge.

There seems to be a difference between older palm style gauges when compared to the newer ones. Has there been a change and are the gauge connectors cross compatible?

Palm gauges are often subjected to some of the harshest treatment as they are designed to be transported and may be used outdoors or in rough environments. In order to increase the durability of these gauges, we have redesigned the connector with a larger barb and have altered the connector port on the palm gauge to accommodate this new connector. The larger connector ensures a firm connection, reduces the likelihood of the gauge being damaged if it is dropped or subjected to shock/vibration, and is a unique shape that is not cross-compatible with other medical equipment.

The lithium-ion battery in my device has been damaged and/or I no longer need this battery and wish to dispose of it.

Damaged or waste lithium-ion batteries should not be disposed of along with regular waste. These batteries can be recycled and you should locate the nearest recycling center to properly dispose of the batteries. To locate a recycling center near you, go to www.call2recycle.org and use the locator.
 

I received a shipment with products that contain lithium-ion batteries and the packaging was damaged during shipment. What should I do?

If the packaging has been compromised and you suspect the lithium-ion battery in your device has been damaged, do not attempt to charge the battery or use the product. Contact our customer service department at 1-800-ADC-2670 for assistance with your damaged shipment. Note that you should not attempt to re-ship damaged devices that contain lithium-ion batteries; see the sections below for additional details on how to handle these batteries.

I ordered product from ADC and the packaging included a warning that indicates the package contains lithium-ion batteries. Why was this warning included?

Products with lithium-ion batteries have certain shipping restrictions, including restrictions on the shipment of these batteries via aircraft. The warning on the package is designed for freight forwarders so they are aware that the items they are handling contain these batteries.

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