General Information

Over the years, we’ve greatly expanded the number of color options we sell. While this means more choices for our customers, it’s also presented some challenges when the color that arrives isn’t quite what a customer expected. In product descriptions, we represent colors with both names and images. We try to use straightforward names for our colors, and for many this works well (e.g., black, red, navy.) In other cases, especially within color families, the names can be more subjective (e.g., turquoise vs. teal vs. Caribbean).

Damaged or waste lithium-ion batteries should not be disposed of along with regular waste. These batteries can be recycled and you should locate the nearest recycling center to properly dispose of the batteries. To locate a recycling center near you, go to www.call2recycle.org and use the locator.
 

If the packaging has been compromised and you suspect the lithium-ion battery in your device has been damaged, do not attempt to charge the battery or use the product. Contact our customer service department at 1-800-ADC-2670 for assistance with your damaged shipment. Note that you should not attempt to re-ship damaged devices that contain lithium-ion batteries; see the sections below for additional details on how to handle these batteries.

Products with lithium-ion batteries have certain shipping restrictions, including restrictions on the shipment of these batteries via aircraft. The warning on the package is designed for freight forwarders so they are aware that the items they are handling contain these batteries.

ADC can only provide credit for new, unused products and only to ADC retailers who have purchased the product directly from ADC. Please contact the ADC retailer where you purchased the product for information on their return policy. It should be noted that restocking fees may apply for items returned for credit. ADC dealers that wish to return a purchase for credit should contact our customer service department and obtain a return authorization.

Yes, although due to the time and labor involved this service is not provided free of charge. A $50 fee is applicable for each device that you wish to have certified. We recommend this service only for those customers who are using their device in sensitive research where an extra assurance of accuracy may be beneficial or required.

All recalibration services that are performed on gauges include a calibration sticker that will be applied to your device indicating the date that the calibration was performed and the suggested date for recalibration in the future.

Yes! ADC’s service center will perform calibration checks upon request. Please note that certificates of calibration are not provided as part of this service, and must be purchased separately. (See below.)

Yes! ADC’s service center will test devices requiring calibration using test equipment calibrated to NIST traceable standards. Where devices require recalibration, this service will be performed free of charge as part of the repair process. Calibration checks are a standard part of the ADC repair service and your device will always be tested prior to its return to you. If a product is under warranty and cannot be recalibrated due to damage, replacement parts will be provided (and tested) during the repair process.

Generally most devices can be serviced within 5 business days or less. It is recommended that you plan for a device to be out of service for two weeks as transit times to and from ADC may vary depending on your location.